IT Service Senior Manager

Who We AreBoston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

• 募集背景

東京ITチームでは約1,450名のビジネスユーザーにITサービスを提供しています。運用安定化とグローバル連携強化に向け、リーダーシップを発揮できる正社員の増員が急務となっています。

• ポジション概要

ポジション名：ITシニアスペシャリスト（正社員）勤務地：東京本社（原則出社）

• 主な業務内容
• PC・モバイルのセットアップ、サポート、管理（1,800台のPC・1,300台のモバイル）
• 年間700台のPC更改対応
• アプリケーションやM365環境のL1サポート
• ServiceNowを用いたチケット管理（月間約1,000件中60%を対応）
• グローバルITとの英語での連携、ユーザーサポートの標準化推進
• プリンター、サーバー、ITルーム、ネットワークの軽微な管理
• 求めるスキル・人物像

【必須】

• ITサポート経験（3年以上推奨）
• Windows/Mac、M365、モバイル機器の運用経験
• 英語での読み書き・会話
• ServiceNowやチケット管理システムの使用経験

【歓迎】

• ITIL、SCCM、クラウド環境（Azureなど）
• リーダー経験や業務改善実績
• 勤務条件・環境

勤務時間：9:00〜18:00（イベント等での時間外対応あり）雇用形態：正社員勤務場所：東京オフィス（共有スペース、対面中心）What Youll DoThe Tokyo IT team currently are supporting approximately 1,450 users across Japan. To strengthen local leadership and stabilize operations, we are proposing to hire an additional full-time IT Manager.What Youll Bring

• 6+ years IT support experience
• Hands-on with Windows/Mac, M365, mobile platforms
• Business English (reading, writing, speaking)
• Familiar with ServiceNow or similar ticketing tools

Preferred

• ITIL certification, SCCM, cloud (e.g., Azure)
• Experience leading improvements or small teams

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.BCG is an E - Verify Employer. Click here for more information on E-Verify.

Information :

• Company : Boston Consulting Group (BCG)
• Position : IT Service Senior Manager
• Location : Tokyo
• Country : JP