Training & Content Supervisor at Hilton Grand Vacations

Job Description:

Latest job information from Hilton Grand Vacations for the position of Training & Content Supervisor. If the Training & Content Supervisor vacancy in 新宿区 matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Hilton Grand Vacations for the position of Training & Content Supervisor below matches your qualifications.

The
Training & Content Supervisor
of Owner Services – Asia is responsible for leading the training strategy and execution for the Club & Owner Services Asia team. This role ensures that all team members are equipped with the knowledge, skills, and tools to deliver exceptional service to Japanese and Korean Club Members, in alignment with H.I.L.T.O.N. values.

Key Responsibilities
Design, implement, and oversee onboarding and continuous training programs for Club Counselors and support staff

Evaluate training effectiveness and adjust programs based on performance data and feedback

Collaborate with Team Leaders and Supervisors to identify skill gaps and training needs

Develop and maintain training materials, manuals, and digital learning content

Ensure the accuracy and accessibility of the knowledge base and job aids

Coordinate with the Global Training Team (e.g., Orlando HQ) to localize and roll out global training initiatives

Coach and mentor trainers and team leads to ensure consistent delivery of training content

Support performance improvement plans through targeted learning interventions

Assist in recruitment and onboarding of new hires by providing training support

Prepare training reports and analyze data to inform leadership decisions

Other Duties
Support any reasonable requests from management aligned with departmental goals

Perform other related duties as assigned

Required Qualifications
Minimum 5 years of experience in training, learning & development, or customer service operations

At least 2 years of experience in a training leadership or supervisory role

Strong communication skills in Japanese and English (verbal and written)

Experience designing and delivering training in both classroom and virtual environments

Strong coaching, facilitation, and presentation skills

Ability to manage multiple projects and deadlines

Experience working in multicultural or multilingual environments is a plus

Eligible to work in Japan

Preferred Qualifications
Professional customer service experience preferably in an inbound call center environment

Job Info:

• Company: Hilton Grand Vacations
• Position: Training & Content Supervisor
• Work Location: 新宿区
• Country: JP

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Training & Content Supervisor at the office 新宿区 above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.