Customer Advisor at Wand Studi

Job Description:

Latest job information from Wand Studi for the position of Customer Advisor. If the Customer Advisor vacancy in Japan matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Wand Studi for the position of Customer Advisor below matches your qualifications.

We are looking for a motivated and customer-focusedCustomer Advisorto provide exceptional support and guidance to our clients. You will act as the primary point of contact, helping customers with inquiries, product information, and issue resolution — mainly through written communication channels such as email and chat.

This role suits professionals who thrive in a calm, structured remote environment with clear processes and minimal phone calls.

Key Responsibilities

• Respond promptly and accurately to customer questions via email, chat, and messaging platforms
• Provide detailed product and service information tailored to customer needs
• Assist with order processing, billing inquiries, and account management
• Identify and escalate complex issues to the relevant teams
• Document interactions and maintain up-to-date customer records in the CRM
• Contribute to improving customer satisfaction through feedback and suggestions
• Follow company policies and communication guidelines to ensure consistent customer experience

Requirements

• Proven experience in customer service, client advisory, or related roles
• Excellent written and verbal communication skills in German and English
• Strong problem-solving skills and empathy for customers
• Ability to work independently in a remote setup
• Familiarity with CRM and support software (e.g., Zendesk, Salesforce)
• Detail-oriented and organized with a proactive attitude

Nice to Have

• Experience in the relevant industry (e.g., finance, retail, SaaS)
• Knowledge of remote work tools (Slack, Notion, Trello)
• Multilingual skills beyond German and English

What We Offer

• Fully remote work based in Germany
• Flexible working hours, full-time or part-time options
• Structured onboarding and clear task guidelines
• Supportive, calm team culture without pressure calls
• Competitive salary and opportunities for career growth

Job Info:

• Company: Wand Studi
• Position: Customer Advisor
• Work Location: Japan
• Country: JP

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Customer Advisor at the office Japan above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.