Operations Specialist and Customer Service

Job Summary: We are seeking a detail-oriented and proactive Air Freight Operations & Customer Service Specialist to join our dynamic team. In this fast-paced role, you will coordinate air freight operations, ensuring efficient and timely transportation of goods. This position offers significant opportunities for career growth within our organization.

Key Responsibilities:

• Process customer orders promptly and accurately.
• Coordinate air freight shipments and arrange transportation logistics.
• Handle import/export permit declarations and facilitate customs clearance.
• Liaise with various airlines to secure cargo space and plan optimal flight routes to destinations.
• Execute ground operations in line with company standards.
• Collaborate with internal teams to identify and implement process improvements.
• Develop and refine Standard Operating Procedures (SOPs) and work instructions.
• Prepare Air Waybills (AWB), transmit FWB/FHL messages to airlines/terminals, and manage permit declarations.
• Provide support to the sales team as needed.
• Foster a collaborative team environment.
• Undertake additional duties as assigned.

Qualifications:

• Previous experience in air freight coordination or logistics is preferred.
• Strong understanding of import/export regulations and customs procedures.
• Excellent organizational and multitasking abilities.
• Effective communication and interpersonal skills in English.
• Proficiency in relevant software applications and systems.
• Ability to work effectively in a team-oriented environment.

Benefits:

• Competitive salary and benefits package.
• Opportunities for professional development and career advancement.
• Engaging and supportive work environment.

If you are passionate about logistics and eager to contribute to a growing company, we encourage you to apply.

Information :

• Company : Confidential Logistics Supply Chain
• Position : Operations Specialist and Customer Service
• Location : Tokyo
• Country : JP